Cancellation Policy.

Welcome to Virat Apparels.

At Virat Apparels, we strive to process and dispatch orders as quickly as possible to ensure timely delivery. This Cancellation Policy explains the terms and conditions governing order cancellations placed through www.viratapparels.com.

By placing an order on our website, you acknowledge that you have read, understood, and agreed to this Cancellation Policy.

1. Business Information

Business Name: Virat Apparels

Proprietor: Sonali Kadam

Registered Address:
F3, Nityanand Society,
Pokar Colony,
Nashik, Maharashtra – 422004
India

Website:
www.viratapparels.com

Customer Support Email:
apparelsvirat@gmail.com

Customer Support Phone / WhatsApp:
+91 9145100337

Business Hours:
Monday to Saturday
11:00 AM – 7:00 PM (IST)

2. Purpose of This Policy

This Cancellation Policy outlines:

  • When an order can be cancelled.
  • How cancellation requests should be submitted.
  • When cancellations may not be possible.
  • How refunds are processed for cancelled orders.
  • Situations where Virat Apparels may cancel an order.

This policy should be read together with our Terms & Conditions, Shipping Policy, Payment Policy, and Return, Refund & Exchange Policy.

3. Customer Order Cancellation

Customers may request to cancel their order within 24 hours of successfully placing it.

Cancellation requests received after this period may not be accepted if the order has already entered processing or shipping.

4. Orders Eligible for Cancellation

Your order may be cancelled if:

  • The cancellation request is received within 24 hours of placing the order.
  • The order has not been packed for dispatch.
  • The order has not been handed over to a courier partner.
  • The shipping label has not been generated.
  • No customization or special processing has begun (if applicable).

Approval of a cancellation request is subject to verification by Virat Apparels.

5. Orders That Cannot Be Cancelled

Cancellation requests cannot be accepted once:

  • The order has been packed for dispatch.
  • The shipment has been handed over to the courier partner.
  • The order has been dispatched.
  • Delivery is already in progress.
  • The order has been successfully delivered.

In such cases, customers may refer to our Return, Refund & Exchange Policy, where applicable.

6. How to Request a Cancellation

To request a cancellation, customers should contact our Customer Support Team within the permitted cancellation period.

Please provide:

  • Full Name
  • Order Number
  • Registered Mobile Number
  • Registered Email Address
  • Reason for Cancellation

You may contact us through:

Email:
apparelsvirat@gmail.com

Phone / WhatsApp:
+91 9145100337

Cancellation requests are processed during business hours only.

7. Cancellation Confirmation

Submitting a cancellation request does not automatically mean that the order has been cancelled.

Your request will first be reviewed to determine whether the order is still eligible for cancellation.

Once the review is complete, you will receive confirmation via Email, WhatsApp, SMS, or another appropriate communication channel.

8. Refund for Cancelled Orders

If your cancellation request is approved before dispatch:

  • A full refund of the amount paid for the order will be initiated.
  • Since Virat Apparels currently offers Free Shipping across India, there are generally no shipping charges to deduct or refund.

Refunds will be processed using the original payment method wherever possible.

9. Refund Timeline

Approved cancellation refunds are generally initiated within 5–7 business days.

The time taken for the amount to reflect in your account depends on your bank, card issuer, UPI provider, wallet provider, or payment gateway.

Virat Apparels is not responsible for delays caused by financial institutions or payment service providers.

10. Cash on Delivery (COD) Orders

Customers placing Cash on Delivery (COD) orders may cancel their order within the permitted cancellation period, provided the order has not been processed or dispatched.

As no advance payment is collected for standard COD orders, no refund will be applicable upon cancellation.

Virat Apparels reserves the right to limit or refuse future COD services in cases of repeated order cancellations, refusals to accept deliveries, or suspected misuse of the COD facility.

11. Cancellation by Virat Apparels

Virat Apparels reserves the right to cancel any order at its sole discretion under circumstances including, but not limited to:

  • Product becoming unavailable.
  • Pricing or typographical errors.
  • Technical errors on the website.
  • Payment authorization failure.
  • Suspected fraudulent activity.
  • Violation of our Terms & Conditions.
  • Incomplete or incorrect customer information.
  • Duplicate orders.
  • Orders that cannot be fulfilled due to unforeseen circumstances.

If an order is cancelled by Virat Apparels after payment has been successfully received, a full refund will be initiated through the original payment method.

12. Incorrect Customer Information

Orders may be delayed or cancelled if customers provide incorrect information, including:

  • Incorrect shipping address.
  • Invalid phone number.
  • Invalid email address.
  • Incorrect PIN code.
  • Incomplete recipient details.

Virat Apparels will make reasonable efforts to contact the customer before cancelling the order where possible.

13. Refusal to Accept Delivery

If a customer refuses to accept delivery of an order without a valid reason, or repeatedly places orders that are not accepted upon delivery, Virat Apparels reserves the right to:

  • Decline future Cash on Delivery (COD) orders.
  • Require prepaid payment for future purchases.
  • Cancel pending orders associated with the customer account.

14. Promotional Orders

Orders placed using promotional discounts, coupons, gift vouchers, or special offers may be subject to additional cancellation conditions.

If an order is cancelled, any promotional benefits associated with that order may become invalid and may not be reinstated.

15. Force Majeure

Virat Apparels shall not be liable for delays, cancellations, or inability to fulfil orders resulting from circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters.
  • Floods.
  • Fire.
  • Pandemics.
  • Government restrictions.
  • Transportation disruptions.
  • Courier service interruptions.
  • Technical failures.
  • Power outages.
  • Cybersecurity incidents.

16. Customer Responsibilities

Customers are responsible for:

  • Reviewing their order carefully before completing the purchase.
  • Providing accurate billing and shipping information.
  • Contacting Virat Apparels promptly if cancellation is required.
  • Monitoring communications regarding their order status.

Failure to provide accurate information may affect cancellation eligibility.

17. Limitation of Liability

Virat Apparels’ liability relating to order cancellations shall be limited to the amount actually paid by the customer for the cancelled order.

Virat Apparels shall not be liable for any indirect, incidental, special, or consequential losses arising from order cancellation, delays, or inability to fulfil an order, except as required under applicable law.

18. Changes to This Policy

Virat Apparels reserves the right to modify, amend, or update this Cancellation Policy at any time without prior notice.

Any revisions will become effective immediately upon publication on www.viratapparels.com.

Customers are encouraged to review this policy periodically before placing an order.

19. Contact Us

If you have any questions regarding this Cancellation Policy or wish to request an order cancellation, please contact us:

Virat Apparels

Email: apparelsvirat@gmail.com

Phone / WhatsApp: +91 9145100337

Business Hours:
Monday to Saturday
11:00 AM – 7:00 PM (IST)

Registered Address:
F3, Nityanand Society,
Pokar Colony,
Nashik, Maharashtra – 422004
India

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