Welcome to Virat Apparels.
At Virat Apparels, customer satisfaction is one of our highest priorities. We strive to deliver premium-quality ethnic wear that meets your expectations. However, if you are not completely satisfied with your purchase, this Return, Refund & Exchange Policy explains the conditions under which returns, refunds, and exchanges are accepted.
By placing an order through www.viratapparels.com, you acknowledge that you have read, understood, and agreed to this policy.
1. Business Information
Business Name: Virat Apparels
Proprietor: Sonali Kadam
Registered Address:
F3, Nityanand Society,
Pokar Colony,
Nashik, Maharashtra – 422004
India
Customer Support Email
Customer Support Number / WhatsApp
+91 9145100337
Business Hours
Monday to Saturday
11:00 AM – 7:00 PM (IST)
2. Return Eligibility
We accept return requests within 7 calendar days from the date your order is successfully delivered.
To be eligible for a return, the product must satisfy all of the following conditions:
- The return request is submitted within 7 days of delivery.
- The product is unused and unworn.
- The product has not been washed.
- The product has not been altered in any manner.
- The product is free from stains, perfume, deodorant, makeup, or any other odor.
- All original tags, labels, and packaging are intact.
- The product is returned in the same condition in which it was received.
Products that do not meet these conditions may be rejected after inspection.
3. Products Not Eligible for Return
Returns will not be accepted under the following circumstances:
- Products damaged due to customer misuse or negligence.
- Products that have been washed.
- Products that have been worn or used.
- Products without original tags.
- Products with missing accessories or packaging.
- Products showing signs of alteration or tailoring.
- Products with stains, perfume, deodorant, makeup, smoke, or any other odor.
- Return requests submitted after the 7-day return period.
Virat Apparels reserves the right to refuse any return that does not comply with this policy.
4. Exchange Policy
We understand that sometimes an exchange may be required.
Eligible products may be exchanged within 7 days of delivery, subject to stock availability.
An exchange may be requested for:
- Incorrect size (if applicable)
- Manufacturing defects
- Damaged product received
- Incorrect product received
Exchanges are subject to inspection and approval by our Quality Assurance Team.
If the requested replacement product is unavailable, Virat Apparels may offer:
- Another available product of equal value
- Store credit (if applicable)
- Refund, where appropriate
5. Damaged, Defective or Incorrect Products
If you receive:
- A damaged product,
- A defective product,
- An incorrect item,
- A product with a manufacturing defect,
please notify us within 48 hours of receiving your order.
To help us investigate your request quickly, you may be asked to provide:
- Your Order Number
- Clear photographs of the product
- Photographs of the shipping package
- An unboxing video (strongly recommended)
Failure to report such issues within 48 hours may affect our ability to verify and process your claim.
If the claim is approved, Virat Apparels will bear the return shipping charges.
6. Return Shipping Charges
For standard returns where the customer wishes to return the product for reasons other than our error:
- The customer is responsible for the return shipping cost.
However, Virat Apparels will bear the return shipping charges if:
- A wrong product was delivered.
- A damaged product was delivered.
- A defective product was delivered.
- A verified manufacturing defect exists.
7. Return Approval Process
Once your return request is received:
Step 1
Our support team reviews the request.
Step 2
Additional information may be requested if required.
Step 3
If approved, return instructions will be shared with you.
Step 4
You will be required to securely pack the product.
Step 5
The returned product will undergo a quality inspection upon arrival at our facility.
Step 6
After successful inspection, your exchange or refund will be processed.
Virat Apparels reserves the right to reject returns that fail the inspection process.
8. Refund Policy
Approved refunds will be processed after the returned product successfully passes our quality inspection.
Refunds are issued only after:
- The returned item has been received.
- The product has been inspected.
- The return is approved.
9. Refund Method
Refunds will be issued through the original payment method used while placing the order.
Examples include:
- UPI
- Credit Card
- Debit Card
- Net Banking
- Wallets
For Cash on Delivery (COD) orders, refunds may be processed through bank transfer, UPI, or another mutually agreed method after verification.
10. Refund Timeline
After approval:
Refunds are generally processed within 5–7 business days.
Please note that depending on your bank or payment provider, it may take additional time for the refunded amount to reflect in your account.
Virat Apparels is not responsible for delays caused by banks, payment gateways, or financial institutions.
11. Shipping Charges and Refunds
Virat Apparels currently offers Free Shipping across India.
Since no shipping charges are collected from customers for standard deliveries, there are generally no shipping charges to refund.
If shipping charges are introduced in the future for special services or exceptional cases, their refund eligibility will be determined in accordance with the applicable policy at that time.
12. Color Variation Disclaimer
We make every effort to display our products as accurately as possible.
However, slight differences in color may occur due to:
- Mobile screen settings
- Computer monitor settings
- Lighting conditions
- Photography
- Device display technology
Such minor color variations are considered normal and shall not be treated as product defects.
13. Product Inspection
Every returned product undergoes a thorough quality inspection.
Inspection includes verification of:
- Usage condition
- Tags
- Packaging
- Fabric condition
- Stains
- Odor
- Damage
- Alteration
Only products meeting our return standards will qualify for a refund or exchange.
14. Non-Acceptance of Fraudulent Claims
Virat Apparels reserves the right to reject any request involving:
- False claims
- Misrepresentation
- Intentional product damage
- Replacement fraud
- Abuse of return policies
- Repeated suspicious return activity
Where necessary, appropriate action may be taken to protect the business from fraudulent activities.
15. Force Majeure
Virat Apparels shall not be liable for delays in processing returns, exchanges, or refunds caused by events beyond our reasonable control, including but not limited to:
- Natural disasters
- Floods
- Fire
- Pandemics
- Government restrictions
- Transportation disruptions
- Courier strikes
- Technical failures
16. Customer Responsibilities
Customers are responsible for:
- Reading product descriptions carefully before placing an order.
- Selecting the correct product and quantity.
- Providing accurate delivery information.
- Inspecting the package upon delivery.
- Reporting any issues within the timelines specified in this policy.
- Returning approved products in their original condition.
17. Limitation of Liability
Virat Apparels’ liability in connection with any approved return or refund shall be limited to the purchase price actually paid for the product.
Under no circumstances shall Virat Apparels be liable for any indirect, incidental, consequential, or special damages arising from the purchase, use, or return of any product.
18. Changes to This Policy
Virat Apparels reserves the right to modify, amend, or update this Return, Refund & Exchange Policy at any time without prior notice.
Any changes will become effective immediately upon publication on www.viratapparels.com.
Customers are encouraged to review this policy periodically before making a purchase.
19. Contact Us
If you have any questions regarding returns, refunds, or exchanges, please contact us:
Virat Apparels
Email: apparelsvirat@gmail.com
Phone / WhatsApp: +91 9145100337
Business Hours:
Monday to Saturday
11:00 AM – 7:00 PM (IST)
Registered Address:
F3, Nityanand Society,
Pokar Colony,
Nashik, Maharashtra – 422004, India
20. Grievance Redressal
If you are dissatisfied with the resolution of your return, refund, or exchange request, you may contact our Grievance Officer.
Grievance Officer: Sonali Kadam
Email: apparelsvirat@gmail.com
Phone: +91 9145100337
Virat Apparels will make reasonable efforts to acknowledge grievance-related communications promptly during business hours and work toward a fair resolution in accordance with applicable laws.